Creality 3D Printer Build Surface, Ender 3

Questions & Answers about Creality 3D Printer Build Surface

Receive answers from other customers who purchased this product. Please forward any other order-related questions to our Customer Service Team.

• Is this to be placed on the Glass surface or directly on the heated metal surface? My glass build plate has chipped but surely this must sit on the glass plate. I'm not unsure

  1 Answer, last answered on May 11 2022

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  • Andrew

    May 11 2022

    Customer Service

    No it is better to put it on the heated metal surface. Putting it on the glass will reduce heat transfer to the model as it is being printed.

• Is the CR10 S5 build plate 500mm X 500mm?

  1 Answer, last answered on March 23 2023

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  • Andrew

    March 23 2023

    Customer Service

    It is 510x510, the bed is a bit bigger than the usable build volume

• Is this just a sticker surface and i will have to remove the old adhesive sticker or is this the whole metal base with the sticker already stuck on?

  1 Answer, last answered on October 14 2021

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  • Andrew

    October 14 2021

    Customer Service

    Yes it is just a sticker surface and the old sticker must be removed. You can use a rag soaked in hot water or an alcohol spray to aid in the removal.

• Can someone tell me which one fits the cr10 s4? There isn't a option for it but shows it in compatibility?

  This question has not been answered yet.

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• CR10S Pro v2 - needing replacement. Questions; 1) Instructions how to remove existing factory original? 2) instructions to use this new one? Lack of instructions destroyed original

  1 Answer, last answered on March 29 2021

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  • Andrew

    March 29 2021

    Customer Service

    You can remove the entire top plate and add the new surface directly to the base plate.
    There are no special instructions here - it is capable of any temperature the stocker printer can achieve, same goes for filament, just ensure the the autolevelling has the appropriate offset, wait for prints to cool before removal and be patient when removing them, don't use too much force with the spatula if it is necessary.

• Is this the magnetic surface only , as found on the original Ender 5 Pro?

  1 Answer, last answered on March 09 2021

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  • Andrew

    March 09 2021

    Customer Service

    No this is not a magnetic surface, it is normal stick-on textured PEI sheet but we do have the magnetic bed here: https://www.3djake.uk/creality-3d-printers-spare-parts/magnetic-build-surface-1
    
    That includes the base and the top surface.